"Warren knows public libraries and our patrons. He established his credibility in record time and kept our attention with practical advice, laced with plenty of humor. Most importantly, we were able to apply his principles the next day. Staff is still raving about Warren's excellent workshop!"

Bill Nelson, Director
Natrona Public Library, Wyoming


"The workshops were great!!! The feedback from the staff is the best I've heard in my 17 year career."

Bridgette H. Blanton, Assistant Director

Greensboro Public Library

"Your extensive library experience with both patrons and staff quickly established your credibility. The humor in your presentation made it very easy for the staff to absorb the serious training techniques. You described serious situations that we have all experienced."

Sharon Smith, Regional Manager West

Indianapolis-Marion County Public Library

"Warren presented a forthright, informative and entertaining workshop for our staff. Two of his key points, to treat all patrons fairly and that security is everyone's job, are a great basis for creating a welcoming and secure library environment."

Marvelene Beach, Director

Ocean County Library, New Jersey

"Warren Graham speaks about a difficult topic - library security - using humor and practicality. Our staff was able to use his suggestions the very next day to handle patron situations with more confidence and authority. Warren is a wonderful presenter who reinforces the techniques he shares by involving staff in fun but enlightening role playing situations. His suggestions and information will greatly help everyone in dealing with situations we all face every day - in the library and beyond."

Carol Mueller
Southfield Public Library